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Thread: New Billing Site

  1. #1

    Default New Billing Site

    The new billing site is up at https://accounts.istaria.com

    You can log in using your user name and password (email login not supported). If you need to find out your user name, log in through the web site, then look at the top left corner for your user name.

    We're keeping all accounts comp'd for the short term.
    Two reasons:
    1) Ease the transition and avoid the billing servers getting slammed.
    2) It's just before end of month. We understand some people need a paycheck before subscribing.

    If you have trouble with the new billing system or have comments, please email [email protected]. Please note that this email should not be used for password or user name requests.

    If you need help with your password, user name, or email, submit a ticket at http://support.istaria.com

    Thank you for your support,

    Horizons Development Team
    Last edited by Istaria CS; September 1st, 2007 at 03:05 AM. Reason: Fixed link to be https

  2. #2

    Default Re: New Billing Site

    Read and tested and subscribed. Thanks guys!

    Question: How long until you make it so that an active subscription is required to play?
    Last edited by Solitaire; September 1st, 2007 at 02:54 AM.

  3. #3

    Default Re: New Billing Site

    Very Snazzy. Works for me.

    Edit: Is there a way to make the GoDaddy.com SSL verification link at the bottom of the page look a little more in tune with the rest of the design?
    "We live only ONE REAL DAY, during which we recall false memories of living many more."
    Is it today?
    "No."

  4. #4

    Default Re: New Billing Site

    Nevermind. Just hit back and the billing page is HTTPS:


    OK, so I click on the above link.....only http: ??

    Then I get error 403 and says I need to log in, but it's a blank page?
    Last edited by Death-knell; September 1st, 2007 at 03:05 AM.
    100 Adventure/Crafter following the path of Helian

    Expert Lairshaper
    Grand hall complete.

  5. #5

    Default Re: New Billing Site

    Congrats!

    One UI request: After hitting 'back' a few times by accident, can that button be removed? Come to think of it, the members.php can be the default index.

  6. #6

    Default Re: New Billing Site

    Quote Originally Posted by Death-knell View Post
    OK, so I click on the above link.....only http: ??
    http://accounts.istaria.com redirects to https://accounts.istaria.com for me.
    "We live only ONE REAL DAY, during which we recall false memories of living many more."
    Is it today?
    "No."

  7. #7

    Default Re: New Billing Site

    Quote Originally Posted by Hal`cyon Sskyler View Post
    Very Snazzy. Works for me.

    Edit: Is there a way to make the GoDaddy.com SSL verification link at the bottom of the page look a little more in tune with the rest of the design?
    No - that's driven by GoDaddy and we can't change it.

    Horizons CS

  8. #8

    Default Re: New Billing Site

    Quote Originally Posted by Horizons CS View Post
    No - that's driven by GoDaddy and we can't change it.

    Horizons CS

    Still so very much, much better than a flat file of CC #s over http.
    "We live only ONE REAL DAY, during which we recall false memories of living many more."
    Is it today?
    "No."

  9. #9

    Default Re: New Billing Site

    What if you have multiple users for family members? Does each one need to do a new sub or can you just use the username for the primary account?

  10. #10

    Default Re: New Billing Site

    Quote Originally Posted by Creme View Post
    What if you have multiple users for family members? Does each one need to do a new sub or can you just use the username for the primary account?
    You can have one account (user name and password) and attach as many subscriptions as you need to the account. Subscriptions stack. For example, three Gifted subscriptions will allow three people to login at the same time, provides 3 plots, etc.

    Horizons CS

  11. #11

    Default Re: New Billing Site

    I got a Error trying that link but the second one that Hal'cyon mentioned worked find for me.

    Also are you still planning on the gift Sub so someone else can pay for anothers account for them if they can't afford it?

  12. #12

    Default Re: New Billing Site

    How will the "free" trial work and when will be enabled again? I have a friend that wants to try the game. If he likes it, he will buy in to it. He already downloaded the game but the free trial was disabled as you were working on the new billing system.

  13. #13

    Default Re: New Billing Site

    Quote Originally Posted by CottenCandy View Post
    Also are you still planning on the gift Sub so someone else can pay for anothers account for them if they can't afford it?
    You will be able to purchase subscription codes. Basically you buy a code that you give to someone. They type in the code and get that subscription. Once billing has been out for a while, we'll release the subscription code system.

    Horizons CS

  14. #14

    Default Re: New Billing Site

    Ok, I'm confused.

    So if you have a 3 user logins on a single account right now, with 3 subs, each user has their own email address and characters, what happens? What are we supposed to do?

    Can each user on the "old" account get their own sub?

  15. #15

    Default Re: New Billing Site

    Quote Originally Posted by cgacfox View Post
    How will the "free" trial work and when will be enabled again? I have a friend that wants to try the game. If he likes it, he will buy in to it. He already downloaded the game but the free trial was disabled as you were working on the new billing system.
    We'll be opening up the free trial system next week. We're planning to keep the functionality the same.

    Horizons CS

  16. #16

    Default Re: New Billing Site

    Quote Originally Posted by Creme View Post
    Ok, I'm confused.

    So if you have a 3 user logins on a single account right now, with 3 subs, each user has their own email address and characters, what happens? What are we supposed to do?

    Can each user on the "old" account get their own sub?
    Each of your sub users are now separate accounts. You can combine all characters into a single account (by submitting a ticket to support), or setup one subscription per account (what used to be a sub-user).

    We have just realized that we did not make this change clear in any of our posts. We're very sorry for this oversight and apologize for not making this clear earlier.

    Horizons CS

  17. #17

    Default Re: New Billing Site

    So does this mean that the manage users option on the login page won't work the same way anymore?

  18. #18

    Default Re: New Billing Site

    Quote Originally Posted by Creme View Post
    So does this mean that the manage users option on the login page won't work the same way anymore?
    That button has been removed.

    Horizons CS

  19. #19

    Default Re: New Billing Site

    wow you guys are fast

  20. #20

    Default Re: New Billing Site

    Quote Originally Posted by Creme View Post
    wow you guys are fast
    Thanks Very Much!

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