Search:

Hope everyone had a good holiday.

I’d like to introduce everyone to our new world master Embrys. He’s the first of what will eventually be numerous additions to the Horizons team. Embrys is going to be taking over the lion’s...

Hey everyone. I'm sorry I haven't posted in so long. I've been extremely tied up for the past week, or so. You'll have a better idea of what we've been working on very soon. I asked Peaches to lock...

Welcome to the team, Eileen!

Solitaire & Laughing Otter,

"...all accounts which are active and not being billed at this time will be deactivated and given the benefit of the doubt, and the chance to resubscribe...

Royal,

We're currently working on plans for upcoming events and we're in the process of finalizing our plans for the League of Historians. We're still mapping out the direction game development...

The core events and developments are going to be the same on all of the shards, but there are numerous details that don't have to be the same. We're going to be exploring those possiblities with the...

The last thread ended up being more than a little derailed, so we're going to set some different ground rules.

The purpose of this thread is to provide you with access to an official...

Thank you for the help. I hope you won't be offended if I restart this thread myself.

LexDivinia,
That's an excellent idea. I'll see if I can set something up tomorrow.

Well, this thread's been pretty effectively hijacked. Rather that trying to wrest back control of the topic, I'm going to be locking this thread and starting another one.

I spoke with the billing department and they told me that, while the billing system is working, a small percentage of accounts are experiencing problems with the account updating process. They are...

The difficulties with the billing were the result of a combination of factors, including missteps on our part, reorganizations within Pay By Touch and existing problems that predated our acquisition...

CallakDW,
We are most certainly planning on taking the necessary steps to communicate with the entire player base, rather than just those who use the forums and the IRC chat. We recognize that the...

Nalrach,
I don't know what the specific issues are, with the character creation system. I realize I've said this before, but finishing the repairs to the character creation system is our top...

Many happy returns. (to Kerech as well)

The new NA shard “Unitas� is now very much in the serious planning mode. This thread is intended to begin a discussion and seek your thoughts about these plans. We will be posting regular...

Aria,
We are aware of the issues surrounding the radiant backpacks and we're looking into it.

LaughingOtter,
I apologize if there was a misunderstanding. At no point will we ever be launching...

CallakDW,
We use a number of staging sites and make every effort to keep the human error induced problems to a minimum. We thoroughly check out and back up against any changes being made.

...

Tzael,
We don't currently have any plans to change the character creation process. At present, players are unable to create new characters and I was referring specifically to the repairs necessary...

Now that we've resolved all of the billing system issues and repaired the Free Trial, our full focus is on repairing the character creation system.

I'll be releasing more concrete information...

Sunuke,
I'm not involved in the trouble-ticket system, so I don't have first hand information about how it works. You're suggestion sounds like a good one, though. I encourage you to pass it on to...

We're very excited about the Unitas shard and we're going to continue working closely with GN to make sure that the transition goes as smoothly as possible. I assure you that we'll be releasing more...

Pay By Touch is handling all of our Horizons billing. We've been in constant contact with them, during the past few weeks. All Horizons billing has been outsourced to them. As they are a separate...

Frith-Rae,
We are not taking any direct payments from Horizons players, which means that we do not and will not possess any of your financial information. In the future, we're hoping to include a...