Comment on Petition Thread against GameNetwork

[snickel]

Info for players from overseas who are still sceptical about the European plea for better support:

Right this minute the Unity authentication server has been down for more than 2 hours -- noone on GN can be reached on the IRC, no official acknowledgement that something is amiss on the GN-Online forum, even though many players have asked for info there...

[:'(]

[TeraoTar]

server is down for more than6 hours! No reaction, nothing, it's a shame GN.

[safaia]

First question should be:
Is there enough accounts to pay the servers, technical service for the hardware AND a good support?
I received the impression that Unity has arount 100 characters online at primetime. I calculate this to around 300-500 paid accounts.
That would be not nearly enough to pay for a really good game server or a 24 hour support team. It more looks like a hobby of Lica, who (if he really is alone) is doing a good job.

Of course this is only an impression of an outsider.

[TheGolden Dragon]

Interesting.
I have been gone for like 6 months(?) now and nothing on GN side had changed?
The people of Unity deserve more than a trophy and thousands of medals for being so patient with GN. [Y]

To GN: You should be more grateful to your custormers because as you can see, they are one of the best on the world. Give them proper support pls.

TheGolden

[Legur]

Found on http://www.gnonline.net/index.html this:

Our Services
Customer Support
In order to provide a fast and reliable support
to our customers, we use high quality and professional
tools such as ServiceTraq, developed by Cyberspace HQ,
as well as e-mail messaging.

Since e-mail messaging dont involve any fast and reliable
support, this ServiceTraq obviously must do, so why aren't
there any information where to go and what program I need,
or did I just miss it?

[Firedragon]

ServiceTraq is the webbased support system: https://support.eu.istaria.com/