Well try to look at the situation from different sides/positions:
Would you still be optimistic when your shard would be shut down without any word?
Would you still be optimistic when you got triple billed for you account?
Would you still be optimistic when you got banned from the forums because you had a billing problem?
You can count on the list, it will be endless. Try to change your sight of the situation, then go figure.
Ps.: This is NOT to be meant a personal attack or something.