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Thread: how to access my account?

  1. #1

    Default how to access my account?

    So I can only start the game via horizonslauncher at the moment -- but that site does not allow any option to view or change my account (or am I blind?).

    What can I do to change payment options? Any ideas?
    snickel wigglsniff (retired) Twilight Crusaders on Unity
    poggle wigglsniff (gnomish crafter and mage) semi-retired on Order
    +++++++++++++++++++++++++++++++++++
    A gnomish house should not just sit there, it should definitely DO something!

  2. #2
    Member C`gan's Avatar
    Join Date
    Oct 2004
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    Acul, Trandalar and Tagath's in Mala, Genevia Island
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    Default Re: how to access my account?

    On your credit card statement you should have a phone number to be able to call PBT who handles the billing. They should be able to take care of changing your billing (for the most part).
    C`gan Weyrsinger, blue Tagath's rider, WorldProjects Team Lead Emeritus
    Tagath, blue Lunus "for the breath weapon"
    Located in sunny Acul on Trandalar, Order shard

  3. #3

    Default Re: how to access my account?

    Thanks C'Gan,

    I just checked but my credit card statements does not give such a phone number.

    I would have liked to do this the proper way, to cancel my account and make that known to EII through the proper channels.

    The only thing left for me to do is to tell my credit card company to stop paying any money to EIInteractive.
    snickel wigglsniff (retired) Twilight Crusaders on Unity
    poggle wigglsniff (gnomish crafter and mage) semi-retired on Order
    +++++++++++++++++++++++++++++++++++
    A gnomish house should not just sit there, it should definitely DO something!

  4. #4
    Member C`gan's Avatar
    Join Date
    Oct 2004
    Location
    Acul, Trandalar and Tagath's in Mala, Genevia Island
    Posts
    3,246

    Default Re: how to access my account?

    Can you dial a toll-free 866 number to the US? If so, I have the number for you since my billing was recently done.
    C`gan Weyrsinger, blue Tagath's rider, WorldProjects Team Lead Emeritus
    Tagath, blue Lunus "for the breath weapon"
    Located in sunny Acul on Trandalar, Order shard

  5. #5

    Default Re: how to access my account?

    Hi C'Gan,

    the website works again so I feel more in control now.

    Thanks for your offer, though
    snickel wigglsniff (retired) Twilight Crusaders on Unity
    poggle wigglsniff (gnomish crafter and mage) semi-retired on Order
    +++++++++++++++++++++++++++++++++++
    A gnomish house should not just sit there, it should definitely DO something!

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