can you please let us know what is happening in regards to this problem, a simple we know about it and are looking into it will do.
As right now, i know I feel a *little* [:@] angry to say the least.
Let me put it this way, would you settle for no information if you was without a service which you paid for, say electricity, water etc and you didn't get any information ?
As for the game time credit, it's not an issue to me, yes its a nice gesture, but more information regarding the current situation would be worth much more.