So yeah, my wife logged in her hatchling on Order for the first time in 3+ years and recalled, figuring she was on Trismus or one of the other newbie isles.
Turns out she was still bound on the old (and apparently now-defunct) Tutorial Island. *chuckle*
She's filing a ticket... but other than that, is there anything else we can do to get poor Amethestra out of there?