There was an unintended loss of data of the Chaos database that would have affected any players who had been logged in to the game for the hours just before maintenance. The data which was not recovered properly would have been anything which happened in the two hours just before shard maintenance (approximately 3-5 am PST (6-8 am EST, 1-3 pm GMT)).

Because it has only just come to our attention that this loss of data occurred, we will not be able to restore the Chaos database to the state it was in as of 5 am yesterday. However, anyone who created a character during this time period should contact us, as we may be able to restore your character from an alternative backup of the database.

While the number of players affected was small, we've always done everything possible to avoid loss of character information due to maintenance or technical problems. From all of us on the team, we are truly sorry for the lapse in what we feel is a solid record of preserving character information.