New Player, Problem Logging in First Time

[Dragoon]

Hi. I'm a new player wanting to join in on the game and I've gotten an error while trying to enter the game. I downloaded the client and had to stop it due to needing to shut down my computer for the night, but I do not know if that is the cause. Word for word, this is what shows on the window when I try to log in to either the Regular or Role Play versions.

I encased them in the dotted lines to make it easier to separate just in case.
------------------------
Error: Error downloading file: version_info\master_file_list.aucError: response incomplete
Request:
GET /live/version_info/master_file_list.auc HTTP/1.0
Host: patch.istaria.com
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6) Gecko/20040206 Firefox/0.8
Connection: Keep-Alive



Response:


------------------------

So, any thoughts or ideas, folks? Please help. I'd love to at least give the game a try, if not stay around and play it for the enjoyment.

[Chasing]

That looks like a firewall issue.

If you haven't already, check that jlauncher.exe and launcher.exe and istaria.exe have permission to connect to the internet in the windows/anti virus firewalls.

[Dragoon]

That looks like a firewall issue.

If you haven't already, check that jlauncher.exe and launcher.exe and istaria.exe have permission to connect to the internet in the windows/anti virus firewalls.

Tried the firewall. Did not change the error message. Any other ideas?

[Steelclaw]

Does your ISP require the use of a proxy for web access?

If you haven't done so already, please open a support ticket. It doesn't hurt to work on these things in parallel.

[Dragoon]

Okay, how do I open the support ticket? I'm brand new, like I said.

[Chasing]

https://support.istaria.com/

You login using your game account name and password (not your forum account).

Also try this

Go into the MSDOS command prompt (cmd.exe)

type in 'ping patch.istaria.com'

type in 'ping 68.142.64.216'

Copy and paste the results onto this thread as well as your support ticket.

[Dragoon]

Following Chasing's advice to do a ping, I get the following:

Pinging patch.istara.com [8.15.228.169] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 8.15.228.169:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


Pinging 68.142.64.216 with 32 bytes of data:
Reply from 68.142.64.216: bytes=32 time=659ms TTL=115
Reply from 68.142.64.216: bytes=32 time=979ms TTL=115
Reply from 68.142.64.216: bytes=32 time=1084ms TTL=115
Reply from 68.142.64.216: bytes=32 time=865ms TTL=115

Ping statistics for 68.142.64.216:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 659ms, Maximum = 1084ms, Average = 896ms

[Chasing]

Pinging patch.istara.com [8.15.228.169] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 8.15.228.169:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Can you do that again as patch.istaria.com please

Pinging 68.142.64.216 with 32 bytes of data:
Reply from 68.142.64.216: bytes=32 time=659ms TTL=115
Reply from 68.142.64.216: bytes=32 time=979ms TTL=115
Reply from 68.142.64.216: bytes=32 time=1084ms TTL=115
Reply from 68.142.64.216: bytes=32 time=865ms TTL=115

Ping statistics for 68.142.64.216:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 659ms, Maximum = 1084ms, Average = 896ms

You have a very slow response coming back from that ping. If you do in 'tracert 68.142.64.216' it will show you the route and relative times across the internet.

Important
If you are going to paste the tracert into this thread, on the first 3 entries, only put the first 2 parts of the IP (10.10.*.* instead of 10.10.10.10), otherwise you will expose your IP address (and googlebot will snatch it).

[Dragoon]

Whoops. Can't believe I missed an i and didn't notice. Here's the patch.istaria.com one.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

Pinging patch.istaria.com [68.142.64.216] with 32 bytes of data:
Reply from 68.142.64.216: bytes=32 time=1279ms TTL=115
Reply from 68.142.64.216: bytes=32 time=1072ms TTL=115
Reply from 68.142.64.216: bytes=32 time=912ms TTL=115
Reply from 68.142.64.216: bytes=32 time=1071ms TTL=115

Ping statistics for 68.142.64.216:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 912ms, Maximum = 1279ms, Average = 1083ms

[Chasing]

Well you have connection to the patch server and its not a DNS issue.

Got a sneaky suspicion that your slow connection to the patch server might be triggering some kind of timeout with the patcher.

May have to wait till you get a resolution via a support ticket.

Steelclaw asked if you are using a proxy, if you are then that could be a causing factor for the slowness.

Edit: also check that port 21 is not being blocked