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Thread: For support ticket and account inaccessibility

  1. #1

    Default For support ticket and account inaccessibility

    To whom it may concern:


    For support ticket and account inaccessibility

    I am posting this in case there is anyone else having a similar problem. I apologize to the support staff that I am unable to respond to your latest reply via email notification about one of my tickets.

    I no longer have access to my account management or my tickets. I realized this when I tried to log in to the support site. I got the new account page. If I push the support button on the launcher for the game it sends me to the accounts page. If I press the account management button it sends me to the account page.

    I tried to access tickets through google, it sent me to the account page.

    The account page will NOT take my prior password or user name, that I have been using for months without difficulty. So I pressed the button to reset my password as I got a user name with a capital that did not occur with my support ticket access. I used the new user name. Along with a temp pass word good for 36 hours. So I tried again. Once again I got the same message error in user name or password.

    I also noticed starting last nite that I cannot log into the launcher with a 1st attempt as I get the message that the user name or password was not recognized but on the 2nd attempt it takes my user name and password. I got this problem as well more than once.

    At this time I can access the game I attempt two times or more. I can access the boards with its separate account name and password. I canNOT access account management or tickets as the account page does not recognize me.

    Under the old system you could write a ticket and not log into your account to be able to address a problem like this. This is no longer doable as far as I can ascertain.

    Please note the following links to show this.

    1.Here is link to Google's cached web page for https://support.istaria.com showing that the display page is https://accounts.istaria.com

    https://webcache.googleusercontent.com/search?q=cache:2tJrwKyvVxYJ:https://support.istaria.com/+&cd=1&hl=en&ct=clnk&gl=us

    and


    2.Here is a page from the internet archive (way back machine) showing https://support.istaria.comas it appeared on May 25, 2018

    https://web.archive.org/web/20180525034428/https://support.istaria.com
    andafter selecting "submit ticket" on the above page we seethe page showing the 4 catagories of tickets which can be submittedwithout signing in to the site
    https://web.archive.org/web/20170301231820/https://support.istaria.com/index.php?act=tickets&code=open

    Thus it is currently not possible to submit a support ticket without logging into an account (particularly important in case an account accessibility is for whatever reason not working).


    I hope to take care of this soon as I need access to my account management and to be able to see the tickets. I REALLY appreciate the time spent on my behalf




    Sincerely,
    skirnir

  2. #2

    Default Re: For support ticket and account inaccessibility

    Yes, I have the also the same problem.
    When I try to login, first it said "Username or password incorrect".
    When I tried again I had just a red line and cant login.

  3. #3

    Default Re: For support ticket and account inaccessibility

    Same happening to me, just tried multiple accounts. Could not get to account management on any of them.



  4. #4
    Member
    Join Date
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    Pacific NW, USA // Order
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    Default Re: For support ticket and account inaccessibility

    So you cannot file a support ticket either, Smaug?

    Knossos

  5. #5

    Default Re: For support ticket and account inaccessibility

    I do not know if this is the same problem. When I use auto logon to start Istaria game, I get the error message that no such account exists. I then have to manually logon. Manual logon works. This has been happening for about a month. It started with my laptop in a distant state. So I thought it was my laptop or the internet where I was located. My home desktop does the same thing now so it was not either my laptop or internet provider. Thanks. Slimey on Order

  6. #6

    Default Re: For support ticket and account inaccessibility

    had nearly same prob- in the end I opened a new ticket cause all old ones are gone.
    YOU told me to play a dragon!

  7. #7
    Staff :: Developer Sarsilas's Avatar
    Join Date
    Aug 2016
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    Beyond the Great Barrier
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    302

    Default Re: For support ticket and account inaccessibility

    I've let the facility managers know about this problem and gave them the link to this thread. Hopefully it will be corrected as soon as possible - sorry for the inconvenience.

    Avatar by Scaleeth

  8. #8

    Default Re: For support ticket and account inaccessibility

    Quote Originally Posted by Knossos View Post
    So you cannot file a support ticket either, Smaug?

    Knossos
    I hadn't tried support earlier. Just tried it now and got in ok, both support and account management.



  9. #9

    Default Re: For support ticket and account inaccessibility

    Thanks everyone for the kindness of your time. Tho i cannot at this time access accounts or tickets, i am glad the problem will be addressed and have faith it will be resolved.

    Skirnir

  10. #10
    Member
    Join Date
    Apr 2005
    Location
    Pacific NW, USA // Order
    Posts
    1,131

    Default Re: For support ticket and account inaccessibility

    Quote Originally Posted by Smaug View Post
    I hadn't tried support earlier. Just tried it now and got in ok, both support and account management.
    Thanks,

    Knossos

  11. #11

    Default Re: For support ticket and account inaccessibility

    I was going to try again using the temp password i did not get in with before However, i got a new message now.

    This site can’t provide a secure connection

    accounts.istaria.com uses an unsupported protocol.
    ERR_SSL_VERSION_OR_CIPHER_MISMATCH


    HIDE DETAILS
    Unsupported protocol
    The client and server don't support a common SSL protocol version or cipher suite.

    please advise

    skirnir



  12. #12

    Default Re: For support ticket and account inaccessibility

    which version of windows and which webbroser are you using and what is the protection you did put on. Some one said some thing about this I think about a year ago on this forum.

    http://community.istaria.com/forum/s...rt-istaria-com

  13. #13

    Default Re: For support ticket and account inaccessibility

    I have just tried to access my account. Oh boy, what a mess. It takes me to "Free Access" window if you click next it tells you "you already have a paid account". I fought this for several minutes until I clicked on little square box which happens to be the home page. I was able to see my account there. The "square box" should have a name on it called "Home". The question is: why does my account go to the "free Account" page when I log into payment services? Thank you Slimey on Order

  14. #14

    Default Re: For support ticket and account inaccessibility

    I remain unable to get to accounts to be able to do my support tickets OR account management. When i use the user name given via email and temporary password, which i have tried now for 4 different times since 6/12/2018, i get this screen:


    • The user name or password is incorrect


    Thank you for your time in resolving these issues.

    Skirnir



    Skirnir

  15. #15

    Default Re: For support ticket and account inaccessibility

    Thank you everyone for your input.

    With with help of another player's perseverance that i have known for many years the problem has been resolved.

    the issue tho remains. Since there is no telephone number to call, no email one could use this could have become a major problem. If i had been a new player i would have quit. There needs to be a way to make a ticket --without--having an account. If i was limited to only viewing the boards because of no access, i would be done. Everything --now-- hinges on account access for whatever the reason. Please disregard the private messages i sent about this issue as my problem has been resolved.

    with sincerity

    skirnir
    Skirnir

  16. #16

    Default Re: For support ticket and account inaccessibility

    Glad finally got it resolved. Lately has been a few bumps in the road for sure. Hopefully will smooth back out.



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