I am hoping someone can suggest more things that I can try, while I wait to hear on my support ticket.

I have two accounts on the very same computer. One of them is working just fine: I can log into the game and play normally. The other account I have not been able to use at all: the logging either gets a transport error or it gets hung at some point (like being No. 1 in the queue). It truly is stuck when that happens...a couple of times I have left it when I went work just to see if something really slow is happening.

Both accounts are prepaid until early next year, so it is not a subscription problem. I am not able to play an existing character or to create new ones on the second account. I have .net installed, I've tried deleting the world cache, and like I say, my second account works just fine.

Does anyone have suggestions of stuff I can try?

Thanks.