We understand the risks of playing on Blight and choose to make our home there. Blight *is* bounced as TG "feels like it." We do have bugs that cause items to disappear or not act correctly. We've not have whole character wipes, but we know that is possible. We *have* had instances where we've had to start over in a school after reaching level 100. Customer service is not involved with this.
Quality assurance is, so that you don't have to involve Customer Service.
We do not have some of the things that Live does, such as a player economy. We choose that as well.
If you have any other questions about the Blight Test Server, I'd be happy to try and answer them for you.