The Free Access program was released as a way to allow players to try Istaria with no time limit or for people to log in and assist others or socialize during times when they cannot afford a subscription. However, it has come to our attention that some players are using our Free Access program and multiple accounts to gain an extra log-in.

As many paying accounts pay extra for multiple log-ins, we have made changes to the account validation server so that you can no longer log in a free account alongside any other accounts. This means that you cannot log in two or more free accounts, or a paid account plus free account(s), and so on.

We realize that some players use free accounts to transfer items between characters and discussing solutions to account-based item transfer to make up for this loss.

In the short term, players who might have had multiple accounts and need short term access to those account should contact customer support with a request for access / moving characters between accounts.

If you need further assistance, please contact customer support at https://support.istaria.com