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Jerrywojo,
I am very very happy to announce that yes, this issue has been resolved.
-Reyem

Sinjana,
IF you make a support ticket for this issue, I will be able to straighten everything out for you.

CallakDW,
Can you please submit a ticket about this issue, make sure to include a copy of your computer's DxDiag.
Please follow these steps to retrieve this information for us then attach the file...

Khesunt,
Is this still an issue?
-Reyem

Aanoble,
Was Dotcher's advice able to resolve this issue?
-Reyem

CallakDW,
I have recorded this in our system and it has been passed on to the team (CR #18525). Should you note anything further, please don't hesitate to let us know at support.istaria.com. I can...

TheHaunt,
I sincerely apologize for the delayed response. I will be answering your ticket today. What was the ticket number for the case?
-Reyem

Arkan543,
I sincerely apologize, however none of those case numbers seem to be associated with any cases that are in the queue. This is why we have changed our ticketing system. Please submit a new...

Greetings,
Please send me a PM with the email address that is associated with your account, and I will research this issue further for you.
-Reyem

Onoma,
I have replied to your PM, This issue should now be resolved.
-Reyem

Arkan,
Can you please give me all of the case numbers that you have.
-Reyem

Instructions for nVidia Cards:
Right Click desktop and select properties
Select Settings tab
Click Advanced
Select GeForce xxx tab (where xxx is your video card name)
A flyout will appear -...

Greetings,
Please make sure that your video drivers are up to date. Out of date video dirvers have been known to cause this issue.
-Reyem

Shimanyo,
I have replied to your email.
-Reyem

Valornyx,
This support system is being phased out . Please use http://support.istaria.com for all new support cases.Please let me know if you are still unable to make a support case.

Happy Birthday sir!
-Reyem

Greetings,
Please make support tickets for this issue at support.istaria.com. Also make sure to include a copy of your computer's DxDiag:
Please follow these steps to retrieve this information for...

I can understand the frustration that this issue causes. Fortunately, this is a developer known issue and the live team is already hard at work for a hotfix and a more permanent resolution. Although...

What is the exact error that you receive when attempting to install?
-Reyem

Mobius,
I apologize, however there seems to be no case associated with the number 82879. could you please attempt to remake the case, OR send an email to [email protected] and reply here with a...

Greetings,
I have responded to all cases, and emails listed in this thread.

On a side note, please try not to submit several different tickets for the same issue. It makes things very confusing...

Mobius,
I have responded to your other post about the TP 91 error.
-Reyem

Mobius,

DISCONNECT
This error occurs when the client is disconnected from the game servers. This can be caused by a bad internet connection, network device (cable/dsl router, hub or switch), bad...

Balthizar,
I have sent you a PM regarding this issue.
-Reyem

Valados,
Can you please PM me the email address associated with your account.
-Reyem