Ok all I'm going to try REAL hard for this not to be a rant and if anyone else has had this issue pls speak up since customer support has blown me off.
Background...for those of you who don't know deconning a connie is supposed to return the items back to the owners vault.
Had an issue with a deconned connie about 3 weeks ago we lost 15k glowies and a bunch of granite bricks/slabs doing this. Customer support had said that they should return to vault after maintenance...they didn't and they stated there was nothing they could do for what was already lost even though I submitted thelogs proving it.
So we built a new connie and did a test run tonight to see if it was fixed we placed 4 cedar boards from two different toons on the connie and they returned fine. So we rebuilt the connie again and jammed it full of stuff too include: 25, 715 unfocused virdian azulyte crystals, 28,000 uncut Malachite, 28,000 uncut tourquoise, and 28,000 uncut garnet. None of it has been returned. Has anyone else had this issue? and if so did customer support help at all? and do you know of any fix?