:o
I think these articles are a good read and would help anyone looking at game development or designing. I didn't think too much about it at lith, but I stared and provided information to documents in the format all the time.

http://www.gamasutra.com/features/20...untsman_01.htm
http://www.gamasutra.com/features/20...untsman_01.htm
http://www.gamasutra.com/features/20...untsman_01.htm

I dunno yet how much he will stress QA and how much to pay attention to them, but he does point out to listen to the people using the product cause they pay the bills :P