Hi all

[Katchin]

Well I installed Horizons last night, but was slightly worried when I logged in and only saw 3 people in the market channel, none of which responded. This was at 3am euro time though, so i'm hoping its a little busier at normal times :)

Kinda lost as to what i'm supposed to do, havent played this game since the first month of release, but no doubt i'll pick it up, any tips appreciated :)

[Katchin]

hmm, appears I cant log in at all now. Problems with server? or just my password?
I changed my email on the account last night as the one I first joined with is no longer active, now I cant login on either address, and going to the support page doesnt help either. any ideas?

[Katchin]

this is really annoying, anyone have a working email or website for support please? one that doesnt require you to login first, or answer secret questions.

[Cobal]

Hi and welcome.

Oh dear, someone else had that problem with changing their email adress. I have no idea how they fixed it.
Here is GN's forum for the EU servers: http://forum.gnonline.net/forumdisplay.php?f=6
Send Luca (the manager of the EU server) a pm with the problem, here is a thread that he started, http://forum.gnonline.net/showthread.php?t=25459. Click his name to send a PM.

If you cant reach Luca through the GN forum try sending a PM on this forum to Amon or Manga.
Ask them to contact Luca to fix the problem.
In both cases supply them with your old and your new email adress.

Those 3 on Market where probably just asleep ;)
Normally market is pretty active.

[Royal]

Maybe you could not log because of the maintainance period?

[Varangaard]

One can always log in even during maintenance period, your characters just aren't listed so you can't enter the game. Changing one's email adress has caused the abovementioned problem before.

[Katchin]

well i managed to log in finally, but i have to go a weird route to do it.
instead of logging in at the page that normally comes up, i have to log in at https://horizons.eu.istaria.com/default.aspx?c=USinstead. weird.

[Varangaard]

That's odd... I mean, that link is the default page. If you just enter https://horizons.eu.istaria.com/ you'll be directed there. I can only assume the trial installer has some other link set to the HZ icon. Which is yet another reason why it should be updated to a newer version that contains the last two years' patches.

[Katchin]

it takes me to http://horizons.istaria.com/by default.

[Varangaard]

Now I remember... I had the very same problem on the day I started. The installation off the game CD put that US login address there. Fortunately I had heard about this beforehand and was able to fix it straight away. I wonder how many people have been directed to wrong site and then given up as they apparently can't log in.[:S]