Well, we had a death on Chaos this morning due to the water not loading properly situation.
If the player were to turn in a ticket, probably by the time the ticket got reviewed and forwarded to the live team, his death point could already be gone.
So, my suggestion is that if a death point has been gained through a known issue (and not Leroy Jenkins-type behavior), i.e., water loading bug, that a token be placed in the characters inventory upon review of his ticket/screenshots/logs, that is attuned and will remove at any point in the future upon use, 1 death point. No casting delay or delay should be attached to said "token".
Since the death point for the occurrence itself will likely be gone, and the coin expended and time spent in eating; there's no way to recover that...the coin yes, but the downtime, no.
So I propose some method of crediting the player in these types of situations. If he gets the token quickly enough, he can use it to remove the death point (if he still has it), if more time has passed, he has the token to remove a legitimate deathpoint, to "trade" for the one he incurred through gameplay issues.
I saw some players suggest that he watch his breather bar or watch the coastline, but this is not always easily done.
I have intermittent water myself and it's very peculiar. Sometimes it doesn't load until I turn to a certain angle. Then suddenly I'm way underwater; too far to wade back to shore. I do try to watch coastlines, but it is almost impossible to know where the coastline is on the island with gems next to ice island. I have great difficulty there.