That's kind of what I was thinking...I'm getting help from the support now, so I hope this all goes over well!
Fast service, I love that about this game <3 One of the many things, they're also so friendly! Best support in any MMO I have ever played! Makes up for the long weekly downtimes, but that's usual in any Online game really, except yesterday, that was looong
I remember when I played WoW aaaaaaages ago I wanted to change my account information. Sent in everything, 1 and a half months later an email comes back: Sorry there is nothing we can do for you with this information. ((I provided everything except one thing becaue I dont have anything that could ocver it, and made up for it with something very similar)). 2 months -after- I quit the game, I get am email telling me my account information was changed... I was so confused! XD