My issue isn't that there is bugs, as we all know it happens when new content is added. My issue are 1) why does stuff disappear upon server restart when NO patch is implemented and 2) Why does it take so long to find a resolution to the problem. We all pay a premium to pay this game (more than the average MMO). I believe with that premium, we should be entitled to have more than on person capable of solving these kind of problems. The issue appears to be the company's unwillingness to pay for more or proper support staff. I system admin guy for this game is not enough, you need to hire more or train more people to be able to address these issues IMHO.