Login Server Down [resolved]

[Terao]

I can't login on Order, Blight or Chaos Server, I tried with my wife's account too not working either.

I get a error ID:57 "The login process was unsuccessful because of an internal communication problem between the authentication server and the accounts database.

Have others the same problem?

[Ascalious]

Yes same issue for me

[Dacurly]

I just tried to log in and got the same thing.

[Terao]

I already submitted a ticket, hope they get it fixed soon.

[Andrexea]

Well that explains alot, Thats what I get for trying to relog to dump some lag...

[Samillion]

5:30am est error 57 still active

[Terao]

Seems to be up and running now.

[Yfelvik]

This is being investigated... update shortly.

The login server is working proper now. Sorry for the trouble and thank you to all who posted on the forums / sent in tickets.

[Andrexea]

Thanks for the quick response!!

[Siluket]

I do not get an error number but I do get Istaria.exe stopped working, everything loads fine up to the point I click play. I also noted that I have no plots of two and I know I have two built with my own little hands.

[Dacurly]

Did you do a full scan and patch, plus clear world cache?

[Siluket]

I did a clear world cache, then I tried the full scan patch and clear world cache, same results, istaria.exe stopped working, close program. I also did a restart on my pc afterwards. Guess I'll just not play today and try something else tomorrow. Thanks Dac.... Kalijn

[Qetesh]

I do not get an error number but I do get Istaria.exe stopped working, everything loads fine up to the point I click play. I also noted that I have no plots of two and I know I have two built with my own little hands.

Having same problem but get no error ID. Also have 3 plots on my 3 accounts and its showing 0/3 plots on the login for me also.

Tried full scan and clearing world cache and still nothing. Have also submitted a ticket. My net connection is working fine so its not my ISP.

[Qetesh]

Still unable to loggin on any character and no reply to ticket? Are others still experiencing the same problem?

Can a Dev give an idea of time to resolvce this issue? Its very frustrating having no news.

[Siluket]

At least I'm not the only one having this problem, plots did update and now correctly show 2/2. I'm still getting the istaria.exe quit working message though and it closes the program.

[Qetesh]

I've installed DX9, but the game still refuses to start after I've both selected a character and clicked play.

Is there anything else I specifically need to do? According to my son most games he's worked with have an option or config file to change which DX it is running through. (I have DX11 also for other things I need to run on this same PC).

Can anyone help?

[Dacurly]

Is antivirus or firewall blocking it? If you use a router is it limited or Blocking? Did you get an update of something around the same time this started? Is Java up to date? Just some ideas on stuff to check.

[Qetesh]

I have no fire wall actively blocking this game or antivirus. So neither are an issue. Its the fact I have both versions of Direct X (both 9 and 11) installed now. I cant remove 11 cos some programs require this on my pc. I need to get istaria to actively initialise Direct X 9 over 11 and its the config file location I need to be able to make this happen. I've searched in the Istaria folder for this but cant seem to see a config file for this specific thing.

And yes Java is up to date. Prior to this recent patch Istaria worked fine.

I appreciate your help, but there has to be a designated folder for this purpose, most games have this both old and new.

[Terao]

You may give this a try: move d3d8.dll and enbconvertor.ini outside your Istaria folder (while offline), to a place where you can recover it. This files where introduced to remove the water bug and it causes that you need to install dx9 to win8.1 and win10 installations (further informations enbdev.com).

I also got reported that some players have graphic issues (very low frame rate), removing these files from the Istaria folder seems to fix this too.

[Qetesh]

Thank-you for your help. I'll give this a try.