For support ticket and account inaccessibility

[Skirnir Ouija Glada]

To whom it may concern:


For support ticket and account inaccessibility

I am posting this in case there is anyone else having a similar problem. I apologize to the support staff that I am unable to respond to your latest reply via email notification about one of my tickets.

I no longer have access to my account management or my tickets. I realized this when I tried to log in to the support site. I got the new account page. If I push the support button on the launcher for the game it sends me to the accounts page. If I press the account management button it sends me to the account page.

I tried to access tickets through google, it sent me to the account page.

The account page will NOT take my prior password or user name, that I have been using for months without difficulty. So I pressed the button to reset my password as I got a user name with a capital that did not occur with my support ticket access. I used the new user name. Along with a temp pass word good for 36 hours. So I tried again. Once again I got the same message error in user name or password.

I also noticed starting last nite that I cannot log into the launcher with a 1^st attempt as I get the message that the user name or password was not recognized but on the 2^nd attempt it takes my user name and password. I got this problem as well more than once.

At this time I can access the game I attempt two times or more. I can access the boards with its separate account name and password. I canNOT access account management or tickets as the account page does not recognize me.

Under the old system you could write a ticket and not log into your account to be able to address a problem like this. This is no longer doable as far as I can ascertain.

Please note the following links to show this.

1.Here is link to Google's cached web page for https://support.istaria.com showing that the display page is https://accounts.istaria.com
https://webcache.googleusercontent.com/search?q=cache:2tJrwKyvVxYJ:https://support.istaria.com/+&cd=1&hl=en&ct=clnk&gl=us

and

2.Here is a page from the internet archive (way back machine) showing https://support.istaria.comas it appeared on May 25, 2018
https://web.archive.org/web/20180525034428/https://support.istaria.com
andafter selecting "submit ticket" on the above page we seethe page showing the 4 catagories of tickets which can be submittedwithout signing in to the site
https://web.archive.org/web/20170301231820/https://support.istaria.com/index.php?act=tickets&code=open

Thus it is currently not possible to submit a support ticket without logging into an account (particularly important in case an account accessibility is for whatever reason not working).

I hope to take care of this soon as I need access to my account management and to be able to see the tickets. I REALLY appreciate the time spent on my behalf



Sincerely,
skirnir

[CloudVale]

Yes, I have the also the same problem.
When I try to login, first it said "Username or password incorrect".
When I tried again I had just a red line and cant login.

[Smaug]

Same happening to me, just tried multiple accounts. Could not get to account management on any of them.

[Knossos]

So you cannot file a support ticket either, Smaug?

Knossos

[Slimey]

I do not know if this is the same problem. When I use auto logon to start Istaria game, I get the error message that no such account exists. I then have to manually logon. Manual logon works. This has been happening for about a month. It started with my laptop in a distant state. So I thought it was my laptop or the internet where I was located. My home desktop does the same thing now so it was not either my laptop or internet provider. Thanks. Slimey on Order

[LOVWYRM]

had nearly same prob- in the end I opened a new ticket cause all old ones are gone.

[Smaug]

So you cannot file a support ticket either, Smaug?

Knossos

I hadn't tried support earlier. Just tried it now and got in ok, both support and account management.

[Skirnir Ouija Glada]

Thanks everyone for the kindness of your time. Tho i cannot at this time access accounts or tickets, i am glad the problem will be addressed and have faith it will be resolved.

Skirnir

[Knossos]

I hadn't tried support earlier. Just tried it now and got in ok, both support and account management.

Thanks,

Knossos