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Thread: "Free" 14 day trial

  1. #1
    Fyreflyte
    Guest

    Default "Free" 14 day trial

    You might want to include more information either somewhere on your main page or during the signup process. I got halfway through registering for the "free" trial when I was asked for my billing information. No mention of this anywhere (and I scoured your webpage pretty thoroughly). Having played other MMOs, I am guessing you need this information to set up the account, which will be billed at the end of the 14 days unless cancelled. However, this is not stated anywhere, and turns me off from wanting to enter my credit card info for who knows what kind of hidden charges.

    People new to MMOs in general will almost certainly not be inclined to do this, having had no warning that they would be charged for anything and suddenly seeing a request for their credit card info. I'm not suggesting you change whatever your system here is, just that you provide more information. Much as I'd love to check Horizons out, I'm certainly not going to do it without knowing exactly what I will be billed for and if I will need to cancel my account or what if I decide not to accept the charges.

  2. #2

    Default Re: "Free" 14 day trial

    I agree, this should be stated more openly up front.

    For your own information, your trial account will roll over into a monthly subscription, the first month starting the day your trial period ends, unless you cancle the account before then.
    Lumineux Talar

  3. #3

    Default Re: "Free" 14 day trial

    I agree. We will update our Download page with that information. Thank you for your input.

    David Bowman

    (Will be updated by Monday.)
    David Bowman

  4. #4
    Fyreflyte
    Guest

    Default Re: "Free" 14 day trial

    Wow, thanks for the quick response =) Going to see if I can't get a couple of friends to check this game out. I was an avid follower of it way back in the day, but then school got all busy. It's always a good sign when you see an active staff :D

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