I read it in a thread but i don't know anymore in which it was... but..
there are few things we should give the new players to enter istaria...
here is my suggestion:
-give new players a chance to communicate to other players after creating a character. like to join "new player" and "Marketplace" after spawning.
-add a tab "say" and "group" so they know where to write things...
-give the combat window a separate "feedback" so they can see any changes or maybe approved quests or rewards..
- add the map at the beginning.. so they can see where they are
- extend the effect-window so they can see if there are more than 5 buffs on them
ah.. there should be a "npc chat history" under options (blue button on left side)